Wunderman has been shortlisted for the ‘Best Outsourcing Partner’ at The European Contact Centre Awards 2009 for our work with Jaguar.
Wunderman and Jaguar have been partners for over 10 years. During that time the relationship has deepened, and culminated in the launch of the “Jaguar CRM Centre” four years ago.
Based on the client’s premises at the Whitley Design & Engineering Centre, Coventry, the contact centre launched with just 12 people. Today it has grown to 29, and encompasses retail, fleet and data management.
We provide a wide range of high quality telephone, email and web communication services. Our aim is to assist Jaguar with both lead generation and facilitate a premium after-sales customer experience. The challenges to do this are by maximizing each lead opportunity through to 
sale conversion and post-purchase relationship, whilst maintaining the premium service the brand is renowned to deliver.
0 comments:
Post a Comment